How to Contact TikTok in 2023? The Complete Support Guide!
Written by, Bojana Atanasovska
Updated May, 2, 2023
TikTok has become one of the most popular social media platforms in recent years, with over 17 million active users in the UK. While the platform offers a great way to connect with others and share content, users may need help with their accounts from time to time.
Let’s explore how to contact TikTok and get the assistance you need!
How to Contact TikTok About a Problem?
If you ever need to change your age on TikTok, recover your account, or resolve other issues with the app, the TikTok support team has you covered. Check out the main communication methods below.
1. Contacting TikTok Via The App
The most straightforward way to contact TikTok is through the app itself. First, make sure your TikTok app is up to date and follow these steps:
- Open the TikTok app on your mobile device.
- Tap on the profile icon in the bottom right corner of the screen.
- Tap on the three lines in the top right corner of the screen.
- Tap on Settings and Privacy.
- Scroll down and tap on Report a problem.
On the next screen, you can search for your issue through the listed categories. If you still don’t find a solution to your problem, scroll down and tap on Submit a report. From there, you can write your feedback with relevant screenshots, photos, or videos. Remember not to include any personal information.
Once you submit your report, TikTok’s support team will review it and get back to you as soon as possible. It is essential to provide as much detail as possible to help them understand the issue you are facing.
2. Contacting TikTok Via Email
If you prefer to reach out to TikTok via email, you can send an email to support@tiktok.com.
Here are some additional email addresses you can contact if your issue is more specific:
- Reporting a problem: info@tiktok.com or legal@tiktok.com
- Feedback: feedback@tiktok.com
- Questions about advertisement: advertise@tiktok.com
- Complaints about advertisement: adreview-support@tiktok.com
- Press queries: pr@tiktok.com
- Phishing reports: reports@tiktok.com
It is important to note that TikTok’s support team receives a high volume of emails, so it may take some time for them to respond. However, you can expect a response within a few days.
3. Contacting TikTok Using The Feedback Form
Another way to contact TikTok is by using the feedback form on their website. This form allows you to provide detailed feedback about the app or report a problem. Here’s how to use the feedback form:
- Open TikTok’s feedback form.
- Fill in your contact information.
- Choose a topic concerning your issue.
- Provide your feedback in the text box.
- Attach relevant files.
- Tick the boxes in the Declaration section and click Submit.
Like with the app, providing as much context as possible is crucial to help TikTok’s support team.
4. Contacting TikTok Via Social Media
If you prefer to contact TikTok via social media, you can do so through their official accounts. Here are the links to their official social media accounts:
- TikTok’s Twitter account: https://twitter.com/tiktok_us
- TikTok’s official support Twitter account: https://twitter.com/tiktoksupport?lang=en-GB
- TikTok’s Instagram account: https://www.instagram.com/tiktok/
- TikTok’s Facebook page: https://www.facebook.com/tiktok
You can send a direct message or post a comment on any of their posts. Still, it is important to note that a social media team manages TikTok’s social media accounts and may not provide the same level of support as the other methods mentioned above.
It is also worth mentioning that there are many unofficial TikTok accounts on social media. Verifying that you are contacting the official TikTok account before sharing any personal information or details about your issue is essential.
Final Thoughts
There are several ways to reach TikTok’s support team. If you need immediate assistance, using the feedback form or the app is the best option, as it allows you to provide detailed information about the problem. But if you prefer to send an email or reach out on social media, those options are also available.
Contact TikTok today to get your issue resolved ASAP, and never miss the best time to post again!
Frequently Asked Questions And Their Answers
1. How to contact TikTok about a banned account?
Your account will be banned if you get reported for violating TikTok’s Community guidelines. TikTok alerts banned users on their app to inform them about the account change.
If you believe you’ve been wrongfully banned from TikTok, you can submit an appeal by opening the notification, tapping Appeal, and following the instructions.
2. How to contact TikTok about shadowban?
If you’ve been shadowbanned on TikTok, your content will be hidden from other users on the platform. This can be frustrating and may impact your reach on the app or even your brand sponsorship. You can contact TikTok about a shadowban through the app, contact form, email, or their Twitter support profile.
Bojana is my name and writing is my game. I am a content writer from Bitola who is always interested in the latest research in almost all areas of life. I have a Bachelor’s degree in English literature and a perfectionist character, both of which help me find the most accurate data and information available. Although I have my head stuck in studies and reports most of the time, I still have a bit of free time during which I enjoy knitting and watching classic 90’s Disney movies.