Surfshark is easily one of the best VPNs that you can currently find on the market.
But, recently, many users have reported a rising number of connectivity issues, especially those that have a Fire TV Stick.
So why is Surfshark not working on Firestick and how can you fix this issue?
We have the answer.
There are several reasons why you might be having issues with your Surfshark connection.
If you’re trying to access websites that have geo-restrictions in place, chances are they have blocked the IP addresses that are coming from the VPN.
Sites like HBO, Netflix, and Hulu constantly work to track down VPN addresses and prevent users from accessing content that should be restricted to them.
Looking to bypass Netflix’s geo-block? Read our guides on:
Also, check our top picks for the best Netflix shows you need to watch.
Another reason why you might not be able to connect to a safe server is that some applications, like antivirus software or another VPN, may be interfering with Surfshark’s connection.
Sometimes, the problem might be as simple as an outdated app.
Regardless of the reason, most of these issues are easily fixable.
Here’s what you can do to fix any connectivity issues:
If Surfshark suddenly stopped working with streaming services like Hulu and Netflix, then the first thing you should do is clear your cache.
Many websites place tracking cookies into your device’s memory so they can learn more about your browsing behavior. If there’s a lingering location identifier and cookies, streaming services will be able to tell that your IP doesn’t match your location, and will automatically block you from accessing content on the site.
To clear your Firestick cache:
If Surfshark is not connecting on your Firestick TV, then you should try switching to a different protocol to see if the issue will go away.
According to Surfshark, your best option is OpenVPN (UDP), regardless of your provider (BT, Virgin Media, or Sky) because it’s fast and bypasses most network restrictions.
Surfshark also uses WireGuard, IKEv2, OpenVPN (UDP), and OpenVPN (TCP). You can read more on them in our full Surfshark review.
To change a protocol in the VPN app:
Smart DNS tools essentially change how a website sees your IP address by replacing the DNS address provided by your ISP with a different one. Most VPNs like Surfshark have a built-in Smart DNS tool (Here are some other VPN advantages).
If the Surfshark app is not working on Firestick, you can activate the Smart DNS feature and see if that helps bypass a block.
To do that:
You can also try Surfshark’s Camouflage mode, which makes encrypted data look more regular.
DNS cache can prevent you from connecting to the Internet and cause other issues, which is why, sometimes, you may need to clear it.
This process of clearing DNS records and IP addresses is also known as ‘flushing DNS’.
If Surfshark VPN is not working on Firestick, you can flush your DNS on Windows:
If you have a Mac:
The commands for each Mac version are:
Slow connections, bugs, and login issues are often the result of outdated apps.
To update your Surfshark app on your computer, you’ll need to download the latest version and open the installer package.
To update the app on your Android device:
If you have an iPhone:
If you’re still having Surfshark firestick issues, then you should try removing the app from your device and re-installing it again.
To re-install the app on your computer, visit Surfshark’s download page (https://surfshark.com/download), and download the latest version.
To reinstall your Surfshark app on your phone:
If you’re having trouble connecting to a VPN server because of unstable connections, there might be an issue with your modem or router, or something that your internet service provider can fix.
If you don’t know the number, you could find it on your provider’s official site.
You might be interested in: Can your Wi-Fi owner see what you search?
Most firewall software, anti-malware programs, and other security tools block and interfere with VPNs. If Surfshark is not connecting on your Firestick, this might be the reason.
Depending on the provider you use, here are some things you can do to solve your VPN-related issues:
7. Click ‘Save’, restart your router, and test the Surfshark app..
Surefshark is one of the best VPNs currently available on the market. (It even made our hackers’ VPN list). If Surfshark VPN is not working on Firestick, most of the time, you should be able to fix the issue by switching to a different protocol or clearing your cache. If that doesn’t help, you can always send diagnostics and reach out to its customer support team.
Once you install Surfshark on Firestick, log into the app and connect to a server.
It’s always a good idea to use a VPN when browsing the web.
If Surfshark is not working on Firestick, it’s probably an issue you can fix. You can try updating or reinstalling the app, clearing your cache, and switching to a different protocol.
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