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Docebo Review 2022: The Best Learning Tool for Businesses

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Ease of use: 8/10
Functionality: 9/10
Available platforms: 9/10
Customer support: 10/10
Value for money: 7/10

Price: Free Trial

Updated: April, 18, 2022

Pros

  • Feature-rich products
  • 14-day free trial
  • Integrates with 400+ apps
  • Clean & smooth user interface
  • White labelling available
  • 24/7 live chat
  • Cons

  • Pricing is not transparent
  • Not suitable for educational institutions
  • Docebo is one of the top-rated learning management systems on the market.

    Providing personalised and scalable eLearning content, as well as advanced reporting and robust third-party integrations—this learning suite has it all. Read through our Docebo review as we take a closer look at all the platform has to offer.

    What Is Docebo?

    Docebo is a cloud-based enterprise learning service that ranks among the world’s top 10 SaaS eLearning solutions. 

    The platform provides learning technology tools to help businesses tackle customer and user training, streamline the onboarding process and improve employee retention and development. 

    Docebo gives organisations the freedom to design and develop role-specific learning courses for each department in their company, such as sales and marketing. Processes are automated thanks to the platform’s use of machine learning as Docebo’s AI analyses content automatically and advises administrators on which learners will benefit from which courses.

    Over 2,000 customers around the world use Docebo to fuel their learning experiences, including Thomson Reuters, Uber, Hewlett-Packard, IGA Coca Cola Institute and more.

    Who is Docebo for?

    This online training system is built to meet the needs of companies of all sizes, from small businesses to large corporations. That said, like its main competitor Absorb LMS, Docebo is best suited to medium and large enterprises as well as fast-growing companies that need learning programs at scale.

    Education organisations, such as schools and universities should look at alternative solutions. (GC)

    Docebo Learning Suite

    The Docebo Learning Suite covers the entire enterprise learning lifecycle, from curriculum development to measuring the impact on your organisation. 

    Docebo eLearning program is divided into six products, each of which can be purchased individually or as part of the complete Learning Suite.

    In addition to its flagship product, Docebo Learn LMS, the platform also offers Shape, an AI-powered content creator, and Flow, enabling you to inject personalised learning content into any web application. Users can also get advanced analytics tools to measure the effectiveness of their learning programs and show their impact on the organisation.  

    Finally, Docebo Content gives you access to a catalogue of high quality and ready to go courses directly within your learning platform. 

    Key Docebo Features

    Docebo eliminates the need for numerous platforms to deliver internal and external enterprise learning programs and instead uses its powerful in-house learning features to drive business growth.

    Content creation 

    The Docebo dashboard is simple to use, visually pleasing and minimalistic. You can create courses (both eLearning and instructor-led) and enrol learners just by sharing the URL. 

    Training materials are incorporated seamlessly as the platform supports SCORM, Tin Can/xAPI and AIC files, videos, tests, surveys, assignments and Slides. Pages and menus can be customised to suit your learners’ needs, plus you can add widgets so that users can easily find what they are looking for. 

    Finally, the Learner view feature gives you a preview of what the finished product will look like so you can make changes before the course is live.   

    The only area where Docebo users reported less than stellar results was assessment. Blackboard Learn, on the other hand, had an 80% satisfaction rate when it came to grading. 

    Courses can be grouped into Learning Plans, or catalogues displayed publicly on the login page or as an internal catalogue, shown to users once they log in. This feature, already proven as an effective learning method, is a great way to encourage users to take several related courses. 

    Customising pages 

    The look and style of your platform is fully customisable, starting from adjusting colours and styles to tailoring the course landing page to specific users. Pages are created using simple drag and drop widgets, so there is no need for coding or design skills

    Docebo supports white labelling, meaning that all of the company’s custom branding elements can be hidden from your platform, including header and footer messages and certain buttons, while users of the Advanced and Enterprise Plans can also set a custom domain, completely rebranding their platform. 

    Docebo gamification

    Similar to Axonify and LearnUpon LMS, Docebo introduces gamification functionality as another way to engage users and turn training into a fun and competitive experience.

    With this feature, students are rewarded with badges for completing courses. There is a company scoreboard on the console’s home page where the learners with the most badges appear, visible to everyone. 

    Docebo reports

    Once the course is active, you may use the Reports tab to get all the user and course stats. Docebo provides both standard and customised reports that analyse specific information. Data presentation is clear and concise with bright colours and detailed charts so you can easily pull relevant info. Alternatively, you are able to filter reports by date, completion rate, status updates and more. 

    A nifty little feature here are the Observation Checklists. Integrated right into your learning platform, these surveys can be completed by the users themselves or by team members and managers, giving you the tools to monitor and report on progress through an easy-to-consume checklist format.

    Marketing & selling courses

    You can sell your course with the Docebo eCommerce app through your own platform or by creating your marketplace. Once you activate the app and configure payment methods (Docebo integrates with PayPal and Stripe, among others), all that’s left is to put a price on your course and sell it. 

    Courses can be promoted through newsletters and email notifications sent to target audiences, or you could share your learning activities via Linkedin, Twitter and Google Plus and appeal to learners through social media

    Note that Docebo allows you to include coupons, as well as a seven or 30-day trial to bring in learners. Certifications are also issued as additional motivation, either when a learner has completed the course/learning plan or manually by the Superadmin. 

    Docebo mobile learning

    The Docebo app is available for iOS and Android devices, with various screen sizes optimised for a better user experience. Students can continue learning even when offline, and their progress will be synced with the system when they return online. 

    You can also use the structure of the Docebo mobile app to build and publish your own, complete with your branding and content, giving users a truly seamless learning experience. 

    Docebo social learning

    Docebo places great emphasis on social learning. To that end, it allows your organisation’s experts to share their knowledge with others, thus establishing an informal learner experience in the form of discussion forums and Q&A threads. Through the Discover, Coach, and Share feature, Docebo also allows users to record webinars or sales calls, as well as propose strategies and share tips directly into the LMS.

    Plus, whenever someone shares content, Docebo’s AI tags the asset and then suggests which users would benefit from it—taking the hard workout out of course recommendations. 

    Integrations

    Through Docebo Connect, the platform integrates with 400+ apps. These range from Docebo Shopify and BigCommerce integrations to connections with marketing tools like Google Analytics and HubSpot, as well as authoring platforms like Elucidat and Lectora. 

    Like SAP Litmos and Cornerstone LMS, Docebo also integrates with Salesforce, the world’s biggest CRM, to boost customer retention and build stronger relationships, thus driving sales and revenue. 

    Docebo Community and Support

    Docebo has many features on offer, sometimes making it difficult to explore all in detail. 

    Luckily, the Docebo knowledge base is here to help you out. The company offers a 15-category knowledge base that covers anything from APIs to course management, so LMS administrators, learners, and teachers will have no trouble finding relevant material. 

    Those who need more help can contact the company directly through their live chat feature or help desk. Onboarding training and on-demand webinars are also available, as is joining the Docebo University or Community, where you can share experiences with other users and become part of the customer experience hub.  

    Docebo Pricing 

    The Docebo pricing structure has shifted from a per-user, per-month model to a flexible one that considers how many active users will be training on the system each month. 

    Prices depend on the number of users and whether or not you add any optional modules

    This is not the most transparent pricing model. If you need to know the prices upfront to calculate your budget, take a look at TalentLMS, which starts at $59 per month and has a free version. 

    Similar to other cloud-based learning delivery platforms, Docebo has a 14-day free trial which, although short, gives you plenty of its unique features. There is also a personalised Docebo demo available to see how the platform works free of charge. 

    Is Docebo Worth Checking Out?

    Docebo delivers the full package—from creating and delivering eLearning to measuring its impact on your organisation. To top it off, its user-friendly interface allows for customisation on all levels, while the platform’s extensive third-party app connections make learning an integrated part of your enterprise tech stack. 

    FAQ

    Where is Docebo based?

    Docebo is based in Toronto, Canada. Established in 2005 in Macherio, Italy, the company has evolved into a global corporation with offices in the USA, the United Kingdom, Canada, France, Dubai, and Italy. In October 2019, Docebo successfully launched its first IPO on the Toronto Stock Exchange.

    For those who are looking for LMS solutions closer to home, though, take a look at this list of the best UK-based eLearning companies.

    Is Docebo open source?

    No, Docebo is a SaaS solution, which, according to the company, is a much better alternative for large corporations. However, if you are looking for Open Source LMS, look at Moodle or Canvas.

    What is Docebo?

    Docebo is a cloud-based learning suite that meets all your eLearning needs from one platform. It is recognised by more than one Docebo review as one of the industry’s fastest-growing and most innovative learning technologies providers on the market.

    An aspiring linguist with a background in teaching, I decided to use my years of experience to educate my audience through writing. The chance to apply my knowledge to my articles, fueled by my passion for research helped me develop my skills and learn more along the way, awakening my interest in even more topics. When I’m not typing behind my desk, you’ll find me learning a new language or pouring my thoughts into rhymes.